Store Policy

TERMS OF USE

Last Updated: 12th Of May 2025

Welcome to www.msgemsbymamta.com (“Website”), operated by M’s Gems DMCC, UAE. By accessing and using this Website, you agree to the terms outlined below. These terms may be updated periodically to align with legal requirements or service enhancements. We recommend reviewing them regularly.

1. USE OF THE WEBSITE

By using this Website, you confirm that you are at least 18 years old. Minors (under 18) are prohibited from registering, transacting, or using the Website.

2. WEBSITE ACCESS

We aim to maintain continuous Website availability but do not guarantee uninterrupted or error-free access. Access may be temporarily restricted due to updates, maintenance, or unforeseen circumstances.

We reserve the right to modify or discontinue the Website, services, or product listings without notice for legal, technical, or operational reasons.

3. LICENSE TO USE

You are granted a limited, non-transferable, non-exclusive license to access and use the Website for personal use. You may not download (other than page caching), modify, reproduce, resell, or exploit any part of the Website or its contents without our express written permission.

Linking to our Website is permitted only if it does not misrepresent, defame, or otherwise harm our brand or affiliates.

4. USER CONDUCT

You agree not to misuse the Website in any manner that may impair functionality, breach applicable laws, or facilitate fraudulent activity. All content and communications via your account are your responsibility.

5. ORDERING PROCESS

When you place an order, you will receive a confirmation email. This is not an order acceptance. Your order is accepted and a contract is formed once we dispatch your items and send a dispatch confirmation.

We reserve the right to cancel any order due to payment issues, pricing errors, or lack of response from you.

6. PRODUCT INFORMATION

Products are subject to availability and may vary slightly in color, size, or design due to their handcrafted nature. While we strive for accuracy, variations may occur. Packaging may be from our brand or our partners.

7. PRICING & PAYMENT

Prices are listed in AED. Final conversion rates depend on your card provider. All applicable delivery charges are confirmed at checkout.

We reserve the right to revise prices and are not liable for pricing errors. In case of discrepancies, we will contact you before processing your order.

8. PAYMENT SECURITY

We accept Visa and MasterCard in AED via secure payment gateways. Cardholders should retain a copy of transaction records and policies.

9. CANCELLATION POLICY

To cancel your order, contact us at +971 55 180 9649 or support@msgemsonline.com. Orders cancelled before the “Order Accepted” status will receive a full refund. Post-acceptance, our Returns & Exchanges Policy applies.

10. SHIPPING & DELIVERY

Shipping options are available through our contracted local and international logistics partners and may vary based on the delivery destination. Shipping rates are confirmed during checkout.

Promotional offers such as free delivery, when available, will be clearly stated on the Website.

We aim to meet the indicated delivery timelines; however, we are not responsible for delays due to customs clearance, weather conditions, or other events beyond our control. If a delay occurs, we will notify you as soon as possible via email or phone.

International Shipments:
All international shipments are insured. Customers are solely responsible for paying any import duties, customs fees, or taxes levied by the destination country. These charges are not included in the product or shipping price and may vary depending on local regulations.

11. EXTERNAL LINKS

We are not responsible for the content or practices of third-party websites linked on our site. These are provided for your convenience and do not signify endorsement.

12. ADVERTISEMENTS

Third-party advertisements on our site may use cookies to tailor ads to your interests. We do not control or accept liability for these data collection practices. Refer to their respective policies.

13. LIABILITY DISCLAIMER

We are not liable for any indirect loss from the use of our Website, except where UAE law requires otherwise. You are responsible for customs duties or other charges related to international shipping.

We remain responsible for:

Product quality and authenticity
Prevention of fraudulent misrepresentation

14. PROMOTIONAL CODES

Promotions are subject to change without notice. Only one promo code may be used per order unless otherwise stated. Exclusions may apply. If returning an item with a free promotional gift, the gift must also be returned.

15. COMPANY INFORMATION

M’s Gems DMCC
Unit No: 16 DMCC Business Centre, Level No 5, Jewelry & Gemplex 2, Dubai, United Arab Emirates
📞 +971 55 180 9649
📧 support@msgemsonline.com
🌐 www.msgemsbymamta.com

PRIVACY POLICY

Effective Date: 12th Of May 2025

This Privacy Policy outlines how we collect, use, and protect your personal information. By using this Website, you consent to the practices described herein.

1. INFORMATION WE COLLECT

Name, contact information (email, phone)
Demographics (postcode, preferences)
Order and transaction details
Browsing behavior via cookies

2. HOW WE USE YOUR DATA

Process and fulfil orders
Improve customer experience and services
Send updates, promotions, and offers
Conduct internal record-keeping and market research

3. SECURITY

We maintain strict security protocols to safeguard your data from unauthorized access or disclosure.

4. CONFIDENTIALITY

We do not sell or lease your data. We may disclose personal data to authorities where required by law or to prevent fraud.

5. PAYMENT INFORMATION

Card details are processed securely via encrypted connections. We do not store or share credit/debit card information with any third parties.

6. COOKIE POLICY

Cookies help us improve your browsing experience. By using our Website, you consent to the use of cookies unless you disable them in your browser. Some features may not function properly without cookies.

7. THIRD-PARTY TOOLS & ANALYTICS

We use Google Analytics to understand user behavior. Cookies like __utma, __utmz collect anonymous visitor data. We are not liable for data collected by third-party platforms such as Facebook or Instagram.

8. MANAGING COOKIES

Most browsers allow you to control cookies through settings. Disabling cookies may affect site functionality (e.g., checkout).

9. EXTERNAL LINKS

Once you leave our Website through a link, we are not responsible for the data practices of other websites. Please refer to their privacy policies.

10. TRADE INQUIRIES

For trade partnerships, Click here to contact us.

11. PAYMENT METHODS

We use Stripe for secure payment processing. Stripe adheres to PCI-DSS standards for secure card data handling.